Frequently Asked Questions

Questions about Billing

• How am I billed?
• Why am I being charged for more than my base plan amount?
• How do I change my billing address or credit card information?
• What happens if I go over the amount of storage space that I have purchased?
• What do I do if I have a billing question that is not answered here?
• How do I cancel my account?

Q: How am I billed?

A. Once you sign up for AIS, you will be given the option of paying by credit card or by check. If you have signed up for the free 30 day trial you will not be billed for the first month of service. Thereafter, you will be billed each month on or about the anniversary of your signup date for the next 30 days of service.

If you choose to be billed by credit card, your credit card will be debited automatically and you will receive a receipt via email. If you choose to be billed by check, you will receive a paper invoice in the mail approximately 15 days before each monthly anniversary of your sign-up date.

Q: Why am I being charged for more than my base plan amount?

A. There are two reasons why you may have been charged more than your base plan amount. The first reason is if you have previously purchased additional storage space or additional computers for your account. The second reason is if you have gone over the storage space that your plan is allotted. To reduce your storage space, you may want to delete files that you no longer need backed up or use the revision wizard to delete old versions of files that you no longer need.

Q: How do I change my billing address or credit card information?

A. To change your method of payment or your credit card information, please call us at 888-341-8584 or email us at customerservice@advancedinfostorage.com. 

Q: What happens if I go over the amount of storage space that I have purchased?

A. If the amount of data that you back up (after compression) exceeds the amount of storage included in your plan (plus any additional storage that you have signed up for), you will receive a notification via email approximately 7 days before the end of your billing cycle. You will be able to continue to backup and use the service uninterrupted. This 7 day period gives you the opportunity to delete files that no longer need backing up or to purchase additional storage space. If you are still over the purchased amount at the time of your next billing cycle, you will be billed for additional storage space at the rate $9.95 per 1 gigabyte.

Q: What do I do if I have a billing question that is not answered here?

A. Please email us at billing@advancedinfostorage.com or call us at 888-341-8584.

Q: How do I cancel my account?

A. We hope that you will never need to cancel your AIS online backup service account. However, if you do need to cancel your account, please send an email to billing@advancedinfostorage.com with your username and the reason that you are canceling. Your account will be cancelled at the end of your current monthly billing cycle. You will not receive a credit for any unused days in the current billing month.